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Warranty Information

At Shimano we are dedicated to making the highest quality items to ensure your user experience is second to none.

 

Unfortunately, sometimes the unexpected happens, so Shimano Australia Fishing Pty Ltd (Shimano Australia) provides a 10-year warranty on all our fishing reels and a 1-year warranty for all other goods (other than G.Loomis fishing rods to which the Legacy Xpeditor Policy applies) on the following conditions:

 

The warranty period is effective from the date of purchase.

 

The product must be purchased in Australia from Shimano Australia or from a dealer authorised by Shimano Australia (Authorised Dealer) (a list of authorised dealers and retailers can be found at https://fish.shimano.com/en-AU)

 

Proof of purchase must be provided to Shimano Australia or to an Authorised Dealer before a claim under this warranty can be approved.

 

The product must be returned to Shimano Australia or to an Authorised Dealer.

 

This warranty will be considered void if it is found that the product has been subjected to unauthorised alterations, abuse, or damage due to failure to provide the recommended care and maintenance or where the product has been used for an unintended use.

 

This warranty does not cover claims arising from normal wear and tear, improper use, or neglect.

 

To the extent permitted by law, this warranty does not cover claims for any incidental or consequential damage resulting from or in connection with the product.

 

Shimano reserves the right to repair or replace the goods at our discretion with no cost to you other than the freight to and from an Authorised Dealer or Shimano Australia head office repair centre.

 

Shimano reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or to those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

REGISTER YOUR PRODUCT FOR WARRANTY HERE