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WARRANTY INFORMATION After-Sales Support

Shimano New Zealand Limited provide a ten year warranty on all Shimano fishing reels purchased in New Zealand, against defects in materials and/or faulty workmanship. We also offer a one year warranty on fishing rods against defects and faulty materials. Our warranties are provided in addition to other rights and remedies that may be available to consumers under applicable law.


The warranty is effective from the date of purchase, to the original purchaser, for all rods (for a period of one year) and reels (for a period of ten years) purchased in New Zealand after July 1, 2003.

Shimano New Zealand Limited will perform repairs or effect replacement, at their option, with no costs to you other than shipping charges incurred for sending the reel or rod to and from our Service Centre. This warranty does not cover claims arising from normal wear and tear, improper use or neglect or servicing. To the extent permitted by law, this warranty does not cover claims for any incidental or consequential damage resulting from or in connection to the reel or rod.

 

This warranty will be considered void if it is found that the reel or rod has been subjected to unauthorised alterations, abuse or damage as a result of failure to provide the recommended care and maintenance.

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