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By clicking the "Agree" button, you consent to our use of cookies in accordance with our policies. For more information on how we use our cookies, please read Privacy Policy.

SERVICING ENQUIRIES & PRICING After Sales Support

If you would like to return your Shimano product for servicing and/or warranty assessment please send the item together with your Shimano warranty card, proof of purchase, your name and contact details, and a description of the problem you are experiencing, to your nearest Shimano dealer.

 

For any follow up enquiries please contact the Shimano dealer through which you lodged the service enquiry. They will be able to provide you with progress updates and/or quotation for repairs if required.

 

Alternatively you may contact our service department directly to discuss any current jobs, please have your job number ready to quote in advance so that we can cross-reference within our systems.

 

New Reel Service Pricing


We’re making reel servicing smoother — for you and your gear.

 

To meet growing demand and maintain high-quality service, Shimano NZ is introducing a clear and consistent pricing structure for all Shimano reel servicing. You’ll know exactly what you’re paying for — expert care, genuine Shimano parts, and premium lubricants applied by our certified Reel Technicians.

 

CONTACT OUR SERVICE CENTRE

 

Service Department hours: Monday - Thursday 8:30am - 5:00pm (excluding public holidays).

DDI: (09) 478 1969

EMAIL: corey.webb@shimano.co.nz