If you would like to return your Shimano product for servicing and/or warranty assessment please send the item together with your Shimano warranty card, proof of purchase, your name and contact details, and a description of the problem you are experiencing, to your nearest Shimano dealer.

For any follow up enquiries please contact the Shimano dealer through which you lodged the service enquiry. They will be able to provide you with progress updates and/or quotation for repairs if required.

Alternatively you may contact our service department directly to discuss any current jobs, please have your job number ready to quote in advance so that we can cross-reference within our systems.

Learn how to properly clean and maintain your Shimano overhead reel after every fishing trip. In this step-by-step tutorial, we’ll show you the essential process to protect your reel, extend its lifespan, and keep it performing smoothly season after season.

Whether you’re new to Shimano overhead reels or looking to refresh your maintenance routine, this guide covers everything you need to know for long-lasting performance.

To meet growing demand and maintain high-quality service, Shimano NZ is introducing a clear and consistent pricing structure for all Shimano reel servicing. You’ll know exactly what you’re paying for — expert care, genuine Shimano parts, and premium lubricants applied by our certified Reel Technicians.

Service Department hours: Monday - Thursday 8:30am - 5:00pm (excluding public holidays).

DDI: (09) 478 1969

EMAIL: corey.webb@shimano.co.nz