Important Walk-in Services Update

Walk-in reel repair services will remain CLOSED until further notice at the Shimano Service Centers in Irvine, CA and Charleston, SC. Please follow the instructions on this page or call customer service to submit your serviceable reels through the mail. We apologize for the inconvenience.


Authorized Service Centers for Reel Repair

Whether you use your fishing gear for casual fishing or tournament fishing, a reliable reel repair service is key in ensuring that you continue to enjoy your fishing experience. Regular reel service by professionals increases the longevity of your fishing gear as well as your fishing pleasure. It also helps prevent unexpected, avoidable service costs with routine cleaning and maintenence. If your reel isn't performing as it should, making a strange noise, or if you're just unsure, give us a call and lets figure out how we can get you back on track as soon as possible. If you have any questions while filling out the form or about reels we service, please contact us at the number below. 


Shimano warrants to the original purchaser that this product will be free from non-conformities in material or workmanship for the period of one year from the date of purchase. Please keep your receipt for all warranty claims. To request warranty repairs (or non-warranty service) send your reel, postage pre-paid, to Shimano or a Shimano Satellite Service Center nearest you. Retailers and wholesale outlets are not required or authorized to perform warranty repairs or exchanges on behalf of Shimano, nor are they authorized to modify this warranty in any way. In the case of warranty repair requests (within 1 year of purchase date), a dated sales receipt must accompany the warranty claim. Corrosion and Bearings are not covered under warranty. At our discretion, Shimano will either repair or replace due to non-conformities or manufacture defect.

Thank you for purchasing a Shimano fishing reel.

Why Shimano Service Center?

At a Shimano Service Center, you get excellent reel care from the people who know your gear best - Fishermen. You never have to worry about quality, reliability, or being off the water too long. We do everything we can to make it as easy as possible for you to take good care of your Shimano fishing gear. Ask us anything. We are always happy to help and offer advice. Please download a copy of our Reel Repair Request Form below. 

We deliver excellent Shimano reel care:

•  Carried out by Shimano trained and certified staff

•  Using Shimano Original Parts

•  Applying the latest Shimano technology


Have a question about Service? 

Talk to real service experts:

877-577-0600 - US

866-491-5229 - CANADA

Please Call to confirm whether your reel is a currently serviced model before sending your reel to be serviced or check our download section below to confirm currently serviced models, platinum service models, and reels we currently no longer service (PNLA)

US Authorized Warranty Centers




Mark's Outdoor Sports
Satellite Service Center 
1400-B Montgomery Hwy. 
Birmingham, AL 35216 
(205) 822-2010 



Shimano American Corp. 
California Office
Reel Support Services 
One Holland 
Irvine, CA. 92618 

Fisherman's Landing Tackle Shop
Satellite Service Center
2838 Garrison St.
San Diego, CA 92106
(619) 221-8506

Fisherman's Warehouse
Satellite Service Center 
9035 Folsom Blvd.
Sacramento, CA 95826
(916) 362-1259

Sav-On Tackle
Satellite Service Center 
9917 Orr & Day Rd. 
Santa Fe Springs, CA 90670 
(562) 864-2911


Platinum Parts and Service
Satellite Service Center
4817 N. Lois Ave Suite 107
Tampa, FL 33614

Half Hitch Tackle
Satellite Service Center 
2206 Thomas Dr. 
Panama City Bch., FL 32408 
(888) 668-9810

Kel's Rod & Reel Repair
Satellite Service Center 
430 Hwy 436 #105
Casselberry, FL 32707
(407) 834-3008

4 Reels Services, Inc
Satellite Service Center 
303 E Woolbright Rd.
Boynton Beach., FL 33435 
(561) 509-9055


Nutter Rod & Reel Service
Satellite Service Center 
3383 Hwy. 411 NE
White, GA 30184
(770) 386-3978


Roy's Fishing Supplies
Satellite Service Center 
98-025 Hekaha Street #12
Aiea, HI 96701
(808) 487-7690

S. Tokunaga Store
Satellite Service Center 
619 Manono St.
Hilo, HI 96720


Professional Sport Shop
Satellite Service Center 
920 Julia St. 
New Orleans, LA 70113 
(504) 522-3771

Lake Charles Tackle
Satellite Service Center 
4909 Common St.
Lake Charles, LA 70607
(337) 479-2999



Thorne Brothers
Satellite Service Center
10091 Central Ave NE 
Blaine MN 55434


Paul's Bait & Tackle 
Satellite Service Center 
4421 Chippewa St. 
St. Louis, MO 63116 
(314) 773-6221

Outdoor World Rod & Reel
Satellite Service Center 
2300 E. Turner, Suite M 
Springfield, MO 65803 
(417) 873-5274

North Carolina

Coastline Service
Satellite Service Center 
706-A N. William St. 
Goldsboro, NC 27530 
(919) 736-3859 



The Fishing Store, S.A.
Avenida Mexico y Calle 31
al lado de TNT Control de Plagas
Panama City Panama
Phone#: 507.393.3030

Centro autorizado de garantías.

South Carolina

Haddrell's Point Tackle 
Satellite Service Center 
885 Ben Sawyer Blvd. 
Mt. Pleasant, SC 29464 
(843) 881-3644


Fishing Tackle Unlimited
Satellite Service Center 
12800 Gulf Freeway 
Houston, TX 77034 
(281) 481-6838

Fishing Tackle Unlimited
Satellite Service Center 
13831 SW FWY 
Sugar Land, TX 77478
(281) 201-2141

Fishing Tackle Unlimited
Satellite Service Center 
10303 Katy Freeway
Houston, TX 77024
(713) 827-7762

Southwestern Parts & Service
Satellite Service Center 
605 W. Mockingbird Lane 
Dallas, TX 75247 
(214) 630-8161

Rockport Tackle Town
Satellite Service Center
3010 Hwy. 35 N.
Rockport, TX 78382


Virgin Islands

Neptune Fishing Supply
Satellite Service Center 
6100 Red Hook Quarters #7
Saint Thomas, VI 00802
(340) 775-0115


Mat's Reel Repair
Satellite Service Center 
1930 Pinewood Dr.
Eagle River, WI, 54521 
(715) 337-2337


De Pesca
Warranty Center
Av Lazaro Cardenas#4332-l1 OTE 
Monterrey, Nuevo Leon, 64930

Canada Authorized Warranty Centers

See below for downloadable Canada and French Canada Reel Repair Forms


Walk-in Services have been reopened to the public at our Shimano Service Center in Peterborough, ON!


To ensure the safety of our customer and our Team members, the below safety protocols are in effect:

• Wear a face covering or non-medical mask.

• Use the provided hand sanitizer.

• Occupancy limit of one person

Operating hours are Monday through Friday, 8:30 am – 5:00 pm (ET)

Debit and credit payment only.



Canada Office 
Shimano Canada Ltd.
Reel Support Services 
427 Pido Rd.
Peterborough, ON. K9J 6X7

A. Aikman Sporting Goods & Repair

Satellite Service Center 
3010 Novar Road
Mississauga, Ontario
L5b 1s4
T: (905) 277-3595
F: (905) 277-0088