Important Walk-in Services Update
Walk-in reel repair services are unavailable until further notice at the Shimano Service Centers in Irvine, CA, and Charleston, SC. Please follow the instructions on this page or call customer service to submit your serviceable reels through the mail. We apologize for the inconvenience.
Whether you use your fishing gear for casual fishing or tournament fishing, a reliable reel repair service is key in ensuring that you continue to enjoy your fishing experience. Regular reel service by professionals increases the longevity of your fishing gear as well as your fishing pleasure. It also helps prevent unexpected, avoidable service costs with routine cleaning and maintenence. If your reel isn't performing as it should, making a strange noise, or if you're just unsure, give us a call and lets figure out how we can get you back on track as soon as possible. If you have any questions while filling out the form or about reels we service, please contact us at the number below.
Shimano warrants to the original purchaser that this product will be free from non-conformities in material or workmanship for the period of one year from the date of purchase. Please keep your receipt for all warranty claims. To request warranty repairs (or non-warranty service) send your reel, postage pre-paid, to Shimano or a Shimano Satellite Service Center nearest you. Retailers and wholesale outlets are not required or authorized to perform warranty repairs or exchanges on behalf of Shimano, nor are they authorized to modify this warranty in any way. In the case of warranty repair requests (within 1 year of purchase date), a dated sales receipt must accompany the warranty claim. Corrosion and Bearings are not covered under warranty. At our discretion, Shimano will either repair or replace due to non-conformities or manufacture defect.
Thank you for purchasing a Shimano fishing reel.
Why Shimano Service Center?
At a Shimano Service Center, you get excellent reel care from the people who know your gear best - Fishermen. You never have to worry about quality, reliability, or being off the water too long. We do everything we can to make it as easy as possible for you to take good care of your Shimano fishing gear. Ask us anything. We are always happy to help and offer advice. Please download a copy of our Reel Repair Request Form below.
We deliver excellent Shimano reel care:
• Carried out by Shimano trained and certified staff
• Using Shimano Original Parts
• Applying the latest Shimano technology
Have a question about Service?
Talk to real service experts:
Please Call to confirm whether your reel is a currently serviced model before sending your reel to be serviced or check our download section below to confirm currently serviced models, platinum service models, and reels we currently no longer service (PNLA)
US Authorized Warranty Centers