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Tyrnos 2-Speed QC fix - release
Contact info: Brian Nolte/Shimano National Service Manager - 949/470-4162
SHIMANO UNCOVERS PREMATURE WEAR ON SELECT TYRNOS 2-SPEED REELS - REPLACEMENT PROGRAM IN PLACE
IRVINE, Calif. 8/22/06 -- Through its on-going quality control process, Shimano has discovered a possible manufacturing flaw with a limited number of Tyrnos 2-Speed reels, announces Brian Nolte, Shimano’s national service manager.
“The problem is that a sharp edge on the pinion gear can cause premature wear on the anti-reverse pawls resulting in an anti-reverse failure,” said Nolte. “This only occurs if the reel is turned at high speeds - such as when line is put on with a winding machine.
This premature wear situation was found on a limited number of reels within three different production codes.”
Nolte notes that Shimano was able to catch this issue very quickly and has already replaced its inventory with corrected product. All shipments of the Tyrnos 20II and 20II two-speed reels to dealers after July 1 do not have this possible problem. However, a small number of reels did go to market prior to discovery that may have this flaw.
“In order to ensure excellent performance and durability that Tyrnos two-speed reel are capable of, we are requesting that dealers and anglers return any TYR20II or TYR30II reel with the production codes of DJ, DK and DL,” Nolte said. “The production code can be found on a small sticker on the bottom of the reel. Only the first two letters of the sticker are important - for example, a sticker that reads DL-P, means production code DL.”
If your reel(s) do not have DJ, DK or DL as the first two letters of the production code, then the reel does not have the possible flaw and is not covered under this replacement program. In addition, if the reel does have DJ, DK or DL sticker on the bottom of the reel foot, but has a second sticker that says “R”, then your reel does not have the flawed pinion gear and does not fall under this replacement program.
To remedy the situation, Shimano will replace the returned reel at no charge with a brand new reel and will pay the shipping both directions, notes Nolte. If your reel has been used, and the sticker has worn off or disappeared, Shimano’s customer service staff
PRESS RELEASE
Shimano will be happy to inspect your reel, and if necessary, replace the pinion gear at no charge, he adds. Tackle dealers can call their Shimano Call Trade Services toll free at 800/274-4626 for further detail and to request a return authorization (RA) number. Dealers are asked to return their entire Tyrnos two-speed inventory with the affected production code letters with the RA number clearly written on the package and copy of the shipping invoice inside.
Any angler who has purchased a Tyrnos 20II or 30II are asked to call Shimano’s customer service department toll-free at 877/577-0600. They will be sent a prepaid
Federal Express shipping label to return the reel. A brand new reel will be sent to them
promptly.
###
Dealer returns: 800/274-4626 to request a Return Authorization Number (Return the
affected Tyrnos II reels with the provided RA clearly written on the package and a copy of the shipping
invoice inside)
Angler/consumer returns: 877/577-0600 (Shimano’s customer service with send a prepaid
FedEx shipping label to return any affected for replacement at no charge.
SHIMANO UNCOVERS PREMATURE WEAR ON SELECT TYRNOS 2-SPEED REELS - REPLACEMENT PROGRAM IN PLACE
IRVINE, Calif. 8/22/06 -- Through its on-going quality control process, Shimano has discovered a possible manufacturing flaw with a limited number of Tyrnos 2-Speed reels, announces Brian Nolte, Shimano’s national service manager.
“The problem is that a sharp edge on the pinion gear can cause premature wear on the anti-reverse pawls resulting in an anti-reverse failure,” said Nolte. “This only occurs if the reel is turned at high speeds - such as when line is put on with a winding machine.
This premature wear situation was found on a limited number of reels within three different production codes.”
Nolte notes that Shimano was able to catch this issue very quickly and has already replaced its inventory with corrected product. All shipments of the Tyrnos 20II and 20II two-speed reels to dealers after July 1 do not have this possible problem. However, a small number of reels did go to market prior to discovery that may have this flaw.
“In order to ensure excellent performance and durability that Tyrnos two-speed reel are capable of, we are requesting that dealers and anglers return any TYR20II or TYR30II reel with the production codes of DJ, DK and DL,” Nolte said. “The production code can be found on a small sticker on the bottom of the reel. Only the first two letters of the sticker are important - for example, a sticker that reads DL-P, means production code DL.”
If your reel(s) do not have DJ, DK or DL as the first two letters of the production code, then the reel does not have the possible flaw and is not covered under this replacement program. In addition, if the reel does have DJ, DK or DL sticker on the bottom of the reel foot, but has a second sticker that says “R”, then your reel does not have the flawed pinion gear and does not fall under this replacement program.
To remedy the situation, Shimano will replace the returned reel at no charge with a brand new reel and will pay the shipping both directions, notes Nolte. If your reel has been used, and the sticker has worn off or disappeared, Shimano’s customer service staff
PRESS RELEASE
Shimano will be happy to inspect your reel, and if necessary, replace the pinion gear at no charge, he adds. Tackle dealers can call their Shimano Call Trade Services toll free at 800/274-4626 for further detail and to request a return authorization (RA) number. Dealers are asked to return their entire Tyrnos two-speed inventory with the affected production code letters with the RA number clearly written on the package and copy of the shipping invoice inside.
Any angler who has purchased a Tyrnos 20II or 30II are asked to call Shimano’s customer service department toll-free at 877/577-0600. They will be sent a prepaid
Federal Express shipping label to return the reel. A brand new reel will be sent to them
promptly.
###
Dealer returns: 800/274-4626 to request a Return Authorization Number (Return the
affected Tyrnos II reels with the provided RA clearly written on the package and a copy of the shipping
invoice inside)
Angler/consumer returns: 877/577-0600 (Shimano’s customer service with send a prepaid
FedEx shipping label to return any affected for replacement at no charge.