As the manufacturer of the highest quality fishing tackle products on the market today, Shimano American Corporation is dedicated to the performance and durability of our products. To this end, we constantly strive to provide the best in customer service and product support this industry has to offer.
Customer Service
General Information on Reel Repair Services
Current Turnaround Time for Reel Repair is
3 weeks
Turnaround Time for Platinum Reels is 48 business hours.
Platinum reels include: Stella, Calcutta (CTE), Torsa, Trinidad DC and Calais
Download the Reel Repair Request Form
For more information about Repair Services click here.
Service Pricing
$20 Power Price Point
$25 Spinning
$25 Baitcasting
$30 Platinum
$30 Conventional
$35 Two Speed
$45 Big Game
All pricing is labor only and additional charges may be applied for parts. Consumers will be notified if additional changes apply.
$25 Spinning
$25 Baitcasting
$30 Platinum
$30 Conventional
$35 Two Speed
$45 Big Game
All pricing is labor only and additional charges may be applied for parts. Consumers will be notified if additional changes apply.
Shipping
All orders ship UPS Ground unless otherwise specified.
UPS Ground - $10 flat rate for all orders under 25lbs.
All Packages over 25lbs are a flat rate of $20. UPS Ground only!
UPS Ground - $10 flat rate for all orders under 25lbs.
All Packages over 25lbs are a flat rate of $20. UPS Ground only!
Expedited Shipping
3 Day shipping - $25 flat rate
2 Day shipping - $30 flat rate
2 Day shipping - $30 flat rate
Reel Models with parts no longer available
Obsolete Reels.pdf
