Reel Support Services

Shimano North America Holding, Inc.


Warranty Claims

• Ship the nonconforming reel in a disposable container, prepaid and insured, along with a completed copy of our Service Request Form (Below)

• A sturdy cardboard box with packing material is recommended. Shimano American is not responsible for lost or damaged items

Send Directly to: 

US Office 

Shimano North America Holding, Inc.
Reel Support Services
One Holland
Irvine, CA. 92618 

Canada Office 
Shimano Canada Ltd.
Reel Support Services 
427 Pido Rd.
Peterborough, ON. K9J 6X7

• Shimano America will inspect the reel to determine cause of nonconformance

• For Non-conformance determined to have occurred during manufacturing Shimano will, at the company’s discretion, either service or replace the product at no charge.

• Damages determined to have occurred due to neglect, accident, or normal wear and tear will, at the company's discretion, be serviced for a specific fee.

Service Pricing



Power Price Point Reels (ZPWPP) $20

Spinning Reels (ZSPIN) $25

Baitcasting Reels (ZBAIT) $25

Platinum Reels (ZPLAT) $30

Conventional Reels (ZCONV) $30

Two Speed Lever Drag Reels (Size 12-30WLRS) (ZTLD2) $35

Two Speed Big Game reels (Size 50 and up) (ZBIGG) $45

Stella 5000SW and above $50


Reel Models We Currently Service



Reel Repair Request Form