Reel Support Services

Shimano American Corp

 

Warranty Claims

• Ship the nonconforming reel in a disposable container, prepaid and insured, along with a completed copy of our Service Request Form (Below)

• A sturdy cardboard box with packing material is recommended. Shimano American is not responsible for lost or damaged items

Send Directly to: 

US Office 

Shimano American Corp. 
Reel Support Services 
One Holland 
Irvine, CA. 92618 

Canada Office 
Shimano Canada Ltd.
Reel Support Services 
427 Pido Rd.
Peterborough, ON. K9J 6X7

• Shimano America will inspect the reel to determine cause of nonconformance

• For Non-conformance determined to have occurred during manufacturing Shimano will, at the company’s discretion, either service or replace the product at no charge.

• Damages determined to have occurred due to neglect, accident, or normal wear and tear will, at the company's discretion, be serviced for a specific fee.

Service Pricing

 

 

Power Price Point Reels (ZPWPP) $20

Spinning Reels (ZSPIN) $30

Baitcasting Reels (ZBAIT) $30

Platinum Reels (ZPLAT) $45

Conventional Reels (ZCONV) $40

Two Speed Lever Drag Reels (Size 12-30WLRS) (ZTLD2) $40

Two Speed Big Game reels (Size 50 and up) (ZBIGG) $50

Stella 5000SW and above $50

All pricing is labor only and additional charges may be applied for parts.

New Pricing Effective July 1st, 2017

 

Reel Models We Currently Service

 

 

Reel Repair Request Form

 

 

ORDER PARTS ONLINE - CLICK HERE